THE IMPORTANT FEATURES OF THE PROJECT:

•The entire complaint processing is done online, in digital form, enabling fast and accurate processing of

Complaints.

 •Registration and Status of the complaint is communicated back to the complainant through Mobile SMS/Mail immediately - the communication loop becomes complete.

•Citizens have multiple channels to air their grievances and complaints to TII:

¨       Through their mobile phones: Through telephone: help line have been setup.

¨       The complaints can be better articulated with additional data like audio/ video/ photo evidence from their mobiles directly. 

¨       Through the Internet: by filling up the complaint form online; they can attach audio/video/photo evidence.  

·         Track and resolve issues for high priority complainants on urgent basis.

·         Handle complex complaint procedures including whole set of governance process.

·         Build sustainable relationships with complainants.

·         Provide correct and preventive information about Govt. welfare schemes.

·         Analyze complainant & feedback to Complainant.

·         Online Donation through Credit Card and Debit Card

·         Online download (PDF) and Submission of complaint /Video

·         Blog for User

·         News and Updates on weekly basis

·         Online survey etc and many more feature