INITIATION FOR COMPLAINT HANDLING:
· Automatic creation of complaints from 3rd party CRM systems
· Automatic assignment allocation based on data
· Automatically lookup and display related complaints
· Automatically notify affected departments and personnel
· Automatically load issue, relevant laws complaint and other information
· Microsoft Office Integrated to create form letter templates for various types of complainants
· Easily configurable workflow to automate review and approval process for complains
· Intuitive workflow display to show document status and number case pending before particular employee
· Assign documents to individuals, employee
· Multiple routing options: Parallel, Sequential, Voting on website
· Automatically send reminder notifications to concerned person in case of delay |