INITIATION FOR COMPLAINT HANDLING:

·         Automatic creation of complaints from 3rd party CRM systems

·         Automatic assignment allocation based  on data

·         Automatically lookup and display related complaints

·         Automatically notify affected departments and personnel

·         Automatically load issue, relevant laws complaint and other information 

·         Microsoft Office Integrated to create form letter templates for various types of complainants

·         Easily configurable workflow to automate review and approval process for complains

·         Intuitive workflow display to show document status and number case pending before particular employee

·         Assign documents to individuals, employee

·         Multiple routing options: Parallel, Sequential, Voting on website

·         Automatically send reminder notifications to concerned person in case of delay